Last Updated: August 23, 2026

At Habib Hub (an official venture of Al Habib Shopping Mall), we are dedicated to delivering your tech, smartphones, and accessories securely and swiftly across Pakistan. This Shipping & Delivery Policy outlines our fulfillment process, courier partners, timelines, and operational standards.

1. Delivery Timelines & Coverage

We deliver nationwide to all major cities, towns, and remote areas across Pakistan.

  • Lahore (Same-Day / Next-Day Delivery): Orders placed before 2:00 PM are dispatched for fast local delivery within 24 hours.
  • Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, etc.): Delivered within 2 to 3 business days.
  • Other Cities & Remote Regions: Delivered within 3 to 5 business days.

(Note: Delivery timelines exclude Sundays, gazetted national holidays, and regional strikes/unforeseen weather disruptions).

2. Trusted Courier Partners

To guarantee safe handling—especially for high-value mobile devices—all orders are shipped via insured, tracked courier services:

  • TCS Express
  • Leopards Courier
  • Trax Logistics
  • Call Courier / M&P

3. Shipping Rates & Free Shipping

  • Standard Delivery Fee: A flat nominal fee of PKR 200 – PKR 250 applies to orders below the promotional threshold.
  • Free Delivery: Orders exceeding PKR 5,000 (or during specific store promotions) qualify for Free Nationwide Shipping.
  • Advance Shipping for High-Value Items: For certain expensive devices (e.g., flagships over PKR 50,000) on Cash on Delivery, a nominal advance delivery token (PKR 500–1,000) may be requested to confirm delivery commitment before dispatch.

4. Order Processing & Verification Workflow

  1. Order Placement: You receive an immediate automated confirmation email/SMS upon placing an order.
  2. Order Verification: Our customer support team will call or WhatsApp message you to verify your delivery address and availability for Cash on Delivery (COD) orders.
  3. Dispatch & Tracking: Once verified, your parcel is packed with tamper-evident security tape, and a unique Tracking ID is sent to you via SMS and email.

5. Cash on Delivery (COD) & Inspection Policy

  • Payment on Delivery: For COD orders, payment must be handed over in full cash to the courier representative before opening the sealed parcel (as per courier security standard operating procedures).
  • Unboxing Video Recommendation: For customer peace of mind, we strongly recommend recording a continuous unboxing video when opening high-value smartphone and audio packages. In the rare event of transit damage or missing accessories, this video allows immediate processing of a free replacement.

6. Undelivered or Returned Parcels

Courier drivers attempt delivery up to 2–3 times at the provided address. If the recipient is unavailable or unreachable via phone, the parcel will return to our Lahore warehouse. Re-dispatching a returned order will incur additional standard courier charges.

7. Support & Shipping Inquiries

For updates on your shipment or delivery assistance:

  • Entity: Habib Hub (An official venture of Al Habib Shopping Mall)
  • Email: habibhubofficial@gmail.com
  • Physical Address: Al Habib Shopping Mall, Main Market, Lahore, Pakistan