Last Updated: August 23, 2026

Welcome to Habib Hub (an official venture of Al Habib Shopping Mall). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

  • Personal Identification Information: Full name, billing address, shipping address, contact phone number, and email address provided during checkout, account creation, or inquiry forms.
  • Order & Transaction Data: Details about products purchased, payment status, transaction reference numbers, and shipping records. (Note: We do not store complete debit/credit card numbers; all digital payments are handled via secure payment gateways).
  • Device & Technical Information: IP address, browser type, operating system, time zone, device identifiers, and browsing behavior gathered automatically via cookies and analytics tools.
  • Customer Support Records: Communication history via email, WhatsApp, phone calls, or live chat support.

2. How We Use Your Information

  • Order Processing & Fulfillment: To process transactions, verify Cash on Delivery (COD) orders, coordinate dispatches, and provide shipment tracking updates.
  • Customer Support & Service: To handle product warranties, order inquiries, returns, and technical troubleshooting.
  • Security & Fraud Prevention: To verify user authenticity, safeguard against fraudulent transactions, and maintain platform security.
  • Marketing & Updates: To send promotional campaigns, newsletters, and SMS/WhatsApp updates regarding new arrivals and sales (you may opt out at any time).
  • Website Optimization: To analyze store traffic, enhance site performance, and personalize browsing experiences.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share necessary details with trusted third parties to facilitate core operations:

  • Logistics & Courier Partners: Courier services (e.g., TCS, Leopards, Trax) receive recipient names, contact numbers, and delivery addresses strictly for order fulfillment.
  • Payment Gateways: Secure payment service providers handle digital transactions in compliance with banking regulations.
  • Marketing & Automation Tools: Integrated platforms strictly for transactional messaging, order tracking, and newsletter delivery.
  • Legal Compliance: Authorities or legal entities where required by applicable laws or to protect the safety, rights, and property of Habib Hub.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, remember cart contents across sessions, and assess site performance. You can disable cookies via your browser settings, though certain interactive features of the store may become limited.

5. Data Security

We implement rigorous technical and organizational security measures, including SSL encryption, restricted administrative access, and secure servers, to ensure your personal data remains protected against unauthorized access, alteration, or disclosure.

6. Your Rights

  • Access, review, or update personal information stored in your customer account.
  • Request the correction of outdated or incorrect personal details.
  • Unsubscribe from promotional email lists or marketing message broadcasts.
  • Request account closure and deletion of personal records, subject to statutory or financial record-keeping mandates.

7. Contact Us

If you have questions, feedback, or data privacy requests, please contact our support team:

  • Store Name: Habib Hub (An official venture of Al Habib Shopping Mall)
  • Email: habibhubofficial@gmail.com
  • Physical Address: Al Habib Shopping Mall, Main Market, Lahore, Pakistan
  • Website:https://habibhub.com/contact-us