Contact Us

Our Offline Stores

Mon - Sat 9:00am - 6:00pm

Head Office

Email: habibhubofficial@gmail.com
Call Us: +92 313 9855703
Address: 54700 Model Town, Lahore

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Office No 2

Email: habibhubofficial@gmail.com
Call Us: +92 313 9855703
Address: Main Mobile Market, Allahabad, Punjab, Pakistan

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Get in Touch

    Frequently Asked Questions

    Are all smartphones sold on Habib Hub official PTA approved?

    Yes, 100%. Every pin-pack smartphone sold on Habib Hub is officially PTA-approved and verified via the PTA DIRBS portal. If a specific device is open-box, kit-only, or non-PTA, it is explicitly disclosed in the title and product specifications.

    What payment methods do you accept across Pakistan?

    We accept Cash on Delivery (COD) nationwide, direct online bank transfers, digital mobile wallets (JazzCash, Easypaisa, Nayapay, Sadapay), and all major Visa/MasterCard debit and credit cards via secure, encrypted payment gateways.

    How long does delivery take, and what are the shipping charges?

    Orders within Lahore are delivered within 24 hours. For major cities like Karachi, Islamabad, Rawalpindi, and Faisalabad, delivery takes 2 to 3 business days. Standard shipping is PKR 200–250, and all orders over PKR 5,000 qualify for free nationwide delivery.

    How do I track my order once dispatched?

    Once your order is verified and dispatched from our warehouse, you will receive an SMS and email with your courier tracking number (TCS, Leopards, or Trax). You can also enter your Order ID directly on our Order Tracking page for live status updates.

    What is your 7-Day Replacement Policy?

    If your product arrives dead on arrival (DOA), defective, or differs from what you ordered, contact our support team within 7 days of delivery. Once verified through our rapid inspection process, we will dispatch a brand-new replacement unit or issue full store credit immediately.

    How do official brand warranties work?

    Brand-sealed smartphones (Apple, Samsung, Xiaomi, Infinix, Tecno, Realme) come with a 1-Year Official Manufacturer Warranty. For any technical service or repairs, you can visit any authorized brand service center across Pakistan with your Habib Hub purchase invoice and warranty card.

    Can I open and inspect the package before paying on Cash on Delivery?

    According to standard courier operating procedures in Pakistan, COD parcels cannot be unsealed before handing over cash to the courier representative. For complete peace of mind, we strongly recommend recording a continuous unboxing video when opening your package to ensure prompt support for any transit issues.

    What should I do if I need to cancel or modify my order?

    You can cancel or change your order details free of charge before dispatch by messaging our customer support line on WhatsApp or emailing habibhubofficial@gmail.com with your Order ID. Once the parcel is handed over to the courier, standard return policies apply.