Last Updated: August 23, 2026
Thank you for shopping at Habib Hub (an official venture of Al Habib Shopping Mall). We strive to provide original, PTA-approved products and dependable customer service. This Refund and Returns Policy outlines our procedures and complies with applicable consumer protection laws and standard e-commerce practices in Pakistan.
1. Replacement & Return Window
We offer a 7-Day Replacement/Return Window starting from the date the parcel is delivered by our courier partner.
- To initiate a claim, contact our support team within 7 days of delivery.
- Requests initiated after 7 calendar days are not eligible for direct return or replacement through Habib Hub.
2. Eligibility Criteria for Returns & Replacements
An item is eligible for return or replacement under the following conditions:
- Defective or Dead on Arrival (DOA): The product has an out-of-the-box hardware fault or manufacturing defect.
- Wrong Product Delivered: The model, color, variant, or specifications received do not match your confirmed order.
- Transit Damage: The package was visibly damaged or tampered with during transit (requires unboxing video proof).
- Physical Condition: The product must remain unused, unwashed, and in the exact condition received, containing all original tags, user manuals, accessories, warranty cards, free gifts, and undamaged manufacturer packaging.
3. Non-Returnable & Non-Refundable Items
The following categories and conditions cannot be returned or refunded:
- Brand Warranty Products: Products covered under an official manufacturer/brand warranty (e.g., Apple, Samsung, Xiaomi, Infinix, Tecno) must be serviced directly through their authorized service centers across Pakistan once unsealed.
- Open-Box Audio & Wearables: In-ear earphones, earbuds, and selected personal wearables (if opened/used), due to hygiene and health regulations.
- User-Inflicted Damage: Items damaged due to drops, liquid exposure, power surges, rooting/flashing custom ROMs, or improper handling.
- Change of Mind: We do not accept returns or refunds for change of mind once an order has been unsealed, activated, or dispatched.
4. Return Claim & Verification Process
- Initiate Claim: Contact our team at habibhubofficial@gmail.com or message our official WhatsApp support line with your Order ID, a brief explanation of the issue, and clear photos/unboxing video showing the defect and packaging.
- Quality Inspection (QC): Once your return request is approved, you will be instructed to ship the package back to our returns address. Our technical team will inspect the item within 2–4 business days of receipt.
- Resolution: If the issue is validated by our QC team, you may choose between:
- A free brand-new replacement unit.
- Full store credit.
- A direct refund.
5. Refund Policy & Timelines
Once your return is inspected and approved, refunds are processed according to the original payment method:
- Cash on Delivery (COD) & Bank Transfer Orders: Refunded via direct Online Bank Transfer, JazzCash, or Easypaisa within 3–5 business days following QC verification.
- Debit / Credit Card Payments: Reversal initiated back to the original issuing bank within 7–10 business days (actual clearance depends on your bank’s billing cycle).
- Shipping Charges: Original shipping/courier handling fees are non-refundable unless the return is due to an error on our part (damaged or incorrect product sent).
6. Contact & Returns Hub
For all return and refund inquiries:
- Entity: Habib Hub (An official venture of Al Habib Shopping Mall)
- Email: habibhubofficial@gmail.com
- Physical Address: Al Habib Shopping Mall, Main Market, Lahore, Pakistan
- Support Page: https://habibhub.com/contact-us
